Below you will find some frequently asked questions and answers:
Can I checkout as a Guest?
Yes, we have listened to our customer feedback and removed the requirement to register for an account. When you place items in your basket and Proceed to Checkout you will now be prompted to enter your email address and address details; and you can easily continue to review your Cart and then Proceed to Pay.
Can I create an account?
It is easy to create new account on our online Shop pages by clicking the option to “Create an account” which is displayed under the Login button on the right of the page. Doing this makes it easy for you to return to our Shop and checkout without having to re-enter all your details again. We only ask for the minimum details to process your order:
- Your name
- A unique username
- A password
- Your email address
Our site uses self-registration to validate you are a real human! Please click the link in the confirmation email to activate your account.
What if I don’t receive the confirmation email?
I shopped with you in the past but can’t remember my login details?
Can I order online and pick up myself?
Yes! Click the "Customer Collection" option on the checkout page, under the Shipping Method. We will prepare and hold your order at our shop at Coolquay, The Ward.
I can’t see the Proceed to Pay button?
When reviewing your cart, you should see the Proceed to Pay button at the bottom of the page; it is also displayed on the right hand side of the page one most of the Shop pages. If this does not appear it is possibly due to the system not having a record of your address for delivery. Please make sure you have either logged in and added the correct address, or if checking out as a Guest make sure to enter your address details where requested.
What payment methods do you accept?
Payment can be made by any valid credit or debit card when purchasing online, and will be processed using PayPal. Even if you do not have a Paypal account you will be given the option to pay using your credit card.
How secure is shopping at chezemily.ie?
Shopping with us is completely secure, and we use SSL on our site (note the padlock in the website address bar). We use PayPal to process payments and we do not hold any of your payment details. Your credit card details are not saved on the website, so nobody can have unauthorised access to them.
Do you allow payment in different currencies?
At the moment, this website processes orders in Euros. If your currency is different, you can go to www.xe.com to for an up-to-date exchange rate and currency calculator.
Any other problems....