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Below you will find some frequently asked questions and answers:

Can I checkout as a Guest?

Yes, we have listened to our customer feedback and removed the requirement to register for an account.  When you place items in your basket and Proceed to Checkout you will now be prompted to enter your email address and address details; and you can easily continue to review your Cart and then Proceed to Pay.

Can I create an account?

It is easy to create new account on our online Shop pages by clicking the option to “Create an account” which is displayed under the Login button on the right of the page.  Doing this makes it easy for you to return to our Shop and checkout without having to re-enter all your details again.  We only ask for the minimum details to process your order:

  • Your name
  • A unique username
  • A password
  • Your email address

Our site uses self-registration to validate you are a real human!  Please click the link in the confirmation email to activate your account.

What if I don’t receive the confirmation email?

Please check the SPAM or JUNK folder in your email service.  If you do not have this folder or if you have any trouble locating the email, please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we can activate the account for you.  Please bear in mind we may only be able to do this during normal working hours.

I shopped with you in the past but can’t remember my login details?

No problem! If you enter the incorrect username or password and click "Login" you will be taken to an error page where you can select either “Forgot your username?” or “Forgot your password?”.   Enter your email address and we will send an email to you. This will either contain your username, or a verification code to allow you to choose a new password for your account. Please check the SPAM or JUNK folder in your email service.  If you do not have this folder or if you have any trouble locating the email, please do not hesitate to contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. and we can activate the account for you. 

Can I order online and pick up myself?

Yes! Click the "Customer Collection" option on the checkout page, under the Shipping Method. We will prepare and hold your order at our shop at Coolquay, The Ward.

I can’t see the Proceed to Pay button?

When reviewing your cart, you should see the Proceed to Pay button at the bottom of the page; it is also displayed on the right hand side of the page one most of the Shop pages.  If this does not appear it is possibly due to the system not having a record of your address for delivery. Please make sure you have either logged in and added the correct address, or if checking out as a Guest make sure to enter your address details where requested.

What payment methods do you accept?

Payment can be made by any valid credit or debit card when purchasing online, and will be processed using PayPal.  Even if you do not have a Paypal account you will be given the option to pay using your credit card.

How secure is shopping at chezemily.ie?

Shopping with us is completely secure, and we use SSL on our site (note the padlock in the website address bar). We use PayPal to process payments and we do not hold any of your payment details. Your credit card details are not saved on the website, so nobody can have unauthorised access to them.

Do you allow payment in different currencies?

At the moment, this website processes orders in Euros.  If your currency is different, you can go to www.xe.com to for an up-to-date exchange rate and currency calculator.

Any other problems....

If you are experiencing any other difficulties please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. and we will try to help out - please make sure to include as much detail as possible about the issue, including screenshots if you have any, so we can investigate.  Also please bear with us as we may only be able to respond during working hours.

 

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